faq back faq dots faq dots

FAQ

Is there a free trial available?

Yes, we offer a free trial so you can experience the full capabilities of TCall firsthand. This allows you to explore how our AI assistant can transform your customer interactions before making a commitment.

Can I change my plan later?

Absolutely. Our flexible plans are designed to grow with your business. You can upgrade or downgrade your subscription at any time to suit your evolving needs. Simply contact our support team to make the change.

What is your cancellation policy?

You can cancel your subscription at any time. If you decide to cancel, your service will remain active until the end of your current billing cycle, after which no further charges will be applied.

Can additional information be added to the invoice?

Yes, we can include any necessary details on your invoice, such as purchase order numbers or specific billing information required by your organization. Please let our billing department know your requirements.

How does billing work?

Billing is conducted on a monthly or annual basis, depending on your chosen plan. Invoices are issued at the start of each billing cycle, and we offer various payment methods for your convenience.

How can I change my account email?

To update your account email, simply log in to your TCall dashboard, navigate to the account settings, and edit your contact information. If you need assistance, our support team is ready to help.

How does TCall integrate with existing systems?

TCall is designed for seamless integration with your current software systems. We utilize standard APIs and offer custom integration services to ensure that our AI assistant works harmoniously within your existing infrastructure.

Is TCall capable of handling multiple languages and accents?

Yes, TCall supports over 135 global and regional languages and is proficient in understanding various accents. This ensures effective communication with a diverse customer base.

What measures are taken to ensure data security and compliance?

We prioritize the security of your data by employing end-to-end encryption and secure authentication protocols. TCall adheres to industry regulations such as GDPR and HIPAA where applicable, ensuring compliance and peace of mind.

Can TCall be customized for different industries and businesses?

Absolutely. TCall offers customizable AI agents tailored to specific industries like restaurants, real estate, and medical establishments. You can modify prompts and responses to reflect your brand's voice and meet your unique business needs.

How scalable is TCall for handling high call volumes?

Leveraging the power of cloud infrastructure like AWS, TCall effortlessly scales to handle high volumes of calls without compromising performance, ensuring reliability during peak times.

What kind of support is available after implementation?

We provide comprehensive support, including a dedicated account manager, technical assistance, and regular updates. Our team is committed to ensuring TCall continues to meet and exceed your expectations.

Does TCall offer analytics and reporting features?

Yes, TCall provides detailed call log analytics and reporting tools. Gain valuable insights into customer interactions, call durations, sentiment analysis, and more to inform your business strategies.

How quickly can I get started with TCall?

Getting started is quick and straightforward. Our team will guide you through the setup process, and you can have TCall up and running in a matter of minutes, depending on your specific requirements.

Can TCall handle both inbound and outbound calls?

Yes, TCall is capable of managing both inbound and outbound calls. Whether it's customer inquiries, reservations, appointment reminders, or promotional calls, our AI assistant handles them efficiently.

Is training required to use TCall?

TCall is designed to be user-friendly with an intuitive interface. While extensive training isn't necessary, we offer onboarding sessions and resources to help you and your team maximize its potential.

What industries benefit most from TCall?

TCall is versatile and benefits a wide range of industries, including hospitality, real estate, healthcare, retail, and any business that relies on active telephone interactions for customer engagement.

How does TCall handle complex customer inquiries?

Equipped with advanced Natural Language Processing and Machine Learning algorithms, TCall understands and responds to complex inquiries. It can also escalate calls to human agents when necessary to ensure customer satisfaction.

Is there a limit to the number of agents or lines I can have?

TCall offers scalable solutions to match your business size. You can have multiple AI agents and lines as needed, with the flexibility to adjust as your business grows.

How do updates and new features work?

We continuously improve TCall by releasing updates and new features. These are automatically implemented, and we keep you informed about enhancements that can benefit your operations.

Footer Girl